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How Delivery Cycles Work

Monthly Delivery Cycles

Working Around Your Conflicts

  • Often, we are able to find a delivery day for you even if you have conflicts (e.g., vacation) during your community's delivery date range.
  • We prompt you over email  to let us know your delivery window conflicts before we set delivery routes.
  • We're much more likely to be able to accommodate a conflict if you let us know about conflicts early, in response to one of our emailed prompts. It's harder to work around conflicts once we've set routes.

Charge Dates vs. Delivery Dates

  • The date we charge your credit card is different from the date we deliver to you.
  • Generally, we charge cards on the 1st of the month -- a charge scheduled for the 1st of a month indicates that the customer intends to receive a provisions delivery that month.*

*When a subscription has a day-of-month charge pattern that's different from the 1st of a month, it usually means the customer has made a manual change to the charge date. In this case, we usually ask if we can put it back to the 1st of the month.